Owen Sound Family Health Team welcomes and encourages patient's living with disabilities to use our services.  We strive to provide access to programs and services for patients with disabilities in a way that respects their rights to dignity, independence and integration.

Our office is wheelchair accessible.  There is a wheelchair located in the front foyer for patients to use while at the office. We also have two elevators and an escalator in the main lobby to access the second floor.

Owen Sound Family Health Team will consider the individual needs of people with disabilities in delivering service by:

• Communication:  we will communicate with people with disabilities in ways that takes into account their disability.
• Assistive Devices:  we provide an onsite wheelchair, automatic doors and wheelchair accessible washrooms, and will make reasonable efforts to permit the use of other assistive devices that enable patients with disabilities to access our services.
• Support Persons:  we welcome accompanying support people for those patients who need assistance with communication, mobility, personal care or medical needs.
• Service Animals:  we welcome service animals that are needed to assist patients with disabilities.
• Employee Training:  OSFHT will provide staff with:
• Accessibility standard training
• TRFHT's policy and procedures related to the Customer Service Standard
• How to properly interact and communicate with people in various types of disabilities

Notice of Temporary Disruption of Services
In the event of a planned or unexpected disruption in services, which will affect patients with disabilities, Owen Sound Family Health Team will notify its patients promptly.  This notice will be clearly posted on our website, on our phones and at our facility. It will include information about the reason for the disruption, its anticipated length of time and a description of available alternatives, if available.

Feedback Process
Comments on our services are welcomed and appreciated.  Feedback can be made verbally to any of our team members or in writing to Owen Sound Family Health Team 1415 1st Ave W Owen Sound